Translating Healthcare Content Using User-controlled AI

The Challenge

NSW Health is dedicated to providing healthcare services to people from culturally and linguistically diverse (CALD) backgrounds. They have systems in place to support public health staff in delivering these services, including multicultural health services and dedicated CALD services at local health districts. However, some districts face challenges due to a high proportion of English as a Second Language (ESL) speakers. This increases the demand for medical interpretation services and poses difficulties in effective and cost-efficient service delivery. There is a significant need for technological solutions to ensure accurate, responsive, and equitable medical information, consultations, treatment, and ongoing management for CALD communities.

The Solution

VideoTranslator is collaborating with University of Newcastle to leverage AI to extend the health interpretive sevices reach and capacity, especially during after-hours and low-risk consultations. Their MediCALD solution allows clinicians to set up two-way and broadcast telehealth consultations, translating in real-time and securely communicating with the electronic medical records system. They are collaborating with University of Newcastle 's Lab for Applied Language Sciences (LALS) to evaluate their capability in various scenarios, including low-risk consultations without interpreters, on-demand interpreter workflows, and multilingual broadcasts for health awareness. The project is expected to improve service delivery, optimize workflows, and provide a significant capability for health awareness teams to reach CALD communities.

 Industry Partner

University Partner